Reviews

hearty, born
5.0

17.01.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

it’s very convenient for everything coz it’s right in the city center


Response:

Dear Hearty, Thank you for your lovely comments, I am delighted that you enjoyed staying with us and scored us top marks for your stay. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Anita, Coventry
4.0

04.01.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Lovely stay great location for shopping and friendly staff. Lisa checked me in and gave me all the information I needed very friendly.


Response:

Dear Anita, Thank you for your lovely comments. I am glad that you enjoyed our location and the staff offered a high level of customer servcie. I am looking forward to welcome you again in the near future. Kind Regards, Flori Carp Cluster General Manager

Navin, Birmingham
4.8

03.01.2018

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Navin, Thank you for taking the time to complete our online customer satisfaction survey. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Elizabeth, Rugeley
5.0

27.12.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Elizabeth, Thank you for taking the time to complete our customer satisfaction survey. I am delighted that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Shaun,
4.5

17.11.2017

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Reception very friendly. Clean and comfortable rooms with everything you need for your stay. Would definitely use again.


Response:

Dear Shaun, Thank you for your lovely comments. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager